Shipping policy

Shipping Policy

Processing

Orders are processed within 1 to 3 business days. You get a confirmation email straight away and a tracking link as soon as your order ships.

Delivery times

Most orders arrive within 7 to 15 business days after they ship. Remote areas can take a little longer.

Black Friday and the holiday season

During Black Friday, Cyber Monday and the holiday season, order volumes are much higher and carriers are busier than usual. Delivery can take up to 5 to 10 extra business days during this time. If your order is a Christmas gift, please order early. We can't guarantee delivery by a specific date.

Shipping cost

Shipping is free worldwide on every order.

Customs

Some countries charge import duties or taxes on delivery. These are set by your local customs office and are the buyer's responsibility.

Tracking

Your tracking link may show as 'label created' or not update for the first few days while your parcel is handed to the carrier. This is normal.

Lost or damaged parcels

If your order arrives damaged or never arrives, email support@westsidemist.com within 30 days of your order date with your order number and photos of any damage. Orders with Shipping Protection are replaced free of charge.

Wrong address

Please double-check your shipping address at checkout. We can't be responsible for parcels sent to an incorrect address entered at checkout. If you spot a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.

Questions

Email support@westsidemist.com or use our contact page. A real person replies within one business day.