Refund policy

Return and Refund Policy

30-day returns

If you're not happy with your West Side Mist, you can return it within 30 days of delivery. To be eligible, the item must be unused, in its original packaging and in the same condition you received it.

How to start a return

Contact us through our contact page with your order number. We'll reply with the return address and instructions. Items sent back without first contacting us can't be accepted.

Return shipping

Unless your item arrived damaged or faulty, the cost of return shipping is paid by you. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take extra time to post it.

Damaged or faulty items

If your item arrives damaged or faulty, contact us within 30 days of delivery with your order number and photos, and we'll send a replacement or a refund at no cost to you.

1 Year Replacement Warranty

If you added the 1 Year Replacement Warranty and your diffuser stops working within 12 months of delivery through normal use, contact us and we'll send a replacement. The warranty doesn't cover accidental damage, misuse or normal wear.

Shipping Protection

If you added Shipping Protection and your order is lost, stolen or damaged in transit, we'll replace it free of charge. Contact us within 30 days of your order date.

Non-returnable items

Opened essential oils, Mystery Bonus Box items, Shipping Protection and the Replacement Warranty can't be returned or refunded.

Exchanges

We only replace items if they're damaged or faulty. For anything else, return the item and place a new order.